Service Terms and Conditions

Introduction

These Service Terms and Conditions govern the provision of online legal services through our platform. By contracting any of our services, the client agrees to the terms set forth herein and commits to providing accurate and complete information for the proper delivery of the service. All services are provided exclusively via email, unless otherwise specified depending on the type of service, and are subject to the timelines and limitations described below.

Description of Services

    2.1. Basic Paralegal Consultation

    This service provides initial guidance to the client in order to identify and understand the nature of their legal issue and offer a general response. The            client will be informed if the case requires the intervention of a specialized attorney or if, depending on the circumstances, they can manage the                      resolution of the issue independently.

 Includes:

• Analysis of the query submitted by email.

• Written response within 24 to 48 business hours from the receipt of the query. However, this timeframe may vary depending on the complexity of the issue or the existing workload at the time. If a delay beyond the indicated period is anticipated, the client will be informed accordingly.

  Price: €20.

       2.2. Paralegal Consultation with Documentation

          In addition to the initial guidance, this service includes the review of basic documentation related to the client’s case.

 Includes:

• Analysis of the query and review of up to 5 pages of provided documentation.

• Detailed written response within 48 to 72 hours. However, this timeframe may vary depending on the complexity of the issue or the existing workload at the time. If a delay beyond the indicated period is anticipated, the client will be informed accordingly.

  Price: €45.

       2.3. Comprehensive Legal Advice

      This service offers more complete and personalized advice; the client will receive guidance on their legal situation. If the matter requires a more                      complex legal approach, such as the drafting of documents or other legal actions, the client will be connected with a specialized attorney.

Includes:

• Thorough analysis of the client’s legal situation.

• Connection with a specialist attorney for further advice.

  Price: €30.

    2.4. Legal Advice with Documentation

  In addition to the legal consultation, this service includes the review of basic documentation related to the client’s case.

Includes:

• Analysis of the query submitted via email.

• Review of up to 20 pages of documentation.

• Detailed response with specific legal advice within 72 hours. However, this timeframe may vary depending on the complexity of the issue or the existing workload at the time. If a delay beyond the indicated period is anticipated, the client will be informed accordingly.

 Price: €45.

  2.5. Litigator Attorney

          The client will have the option to access the services of a litigator attorney for representation and assistance in all matters requiring court                                 action.  Paralegal  y Legal commits to connecting the client with a specialized attorney, who will provide legal advice and representation in legal                     proceedings,       ensuring the protection of their interests at all times.

         After a preliminary analysis of the case, the client will be provided with a personalized estimate for the service cost. If the client decides not to hire the           litigator attorney services offered, the client agrees that they may be charged an additional €45 for the review and evaluation of the procedure carried           out.

Limitations and Conditions

All Paralegal y Legal services are provided exclusively via email during the initial consultation. No consultations or advice will be offered through            videoconference, phone calls, or other means during this initial phase. The response times begin once payment is confirmed, and all necessary information and documentation from the user have been received.

If, after the initial consultation, the user requires more extensive or personalized legal assistance, they will be assigned a specialized attorney. This attorney will prepare a detailed estimate, which will be sent to the user by email for their review and acceptance before proceeding with any additional action.

To contract the services of a litigator attorney, the user must complete the consultation form available on our platform. Once the form is received, the conditions set forth in these terms will apply, including the provision of a personalized estimate for representation and legal assistance, which must be expressly accepted by the user.

If the provided documentation exceeds the page limit established for the contracted service, an additional charge of €10 will be applied for every additional 5-page block.

The client is responsible for providing accurate and complete information for the proper provision of the service. The legal advice provided will be based solely on the data and documents supplied by the client.

Payment Methods

We accept payments via credit card and bank transfer. The prices indicated include all applicable taxes. Payment must be made in advance for the correct provision of the service.

Confidentiality

We guarantee confidentiality in the handling of the information and documentation provided by the client, in accordance with our Privacy Policy. The client’s data will not be shared with third parties, except in cases where it is necessary to contact a specialized attorney.

Acceptance of Terms

The contracting of any of our services implies the acceptance of these Service Terms and Conditions, as well as our Privacy Policy and General Terms and Conditions. Clients are advised to carefully read these terms before proceeding with the contracting process.

Limitation of Liability for the Use of Artificial Intelligence

The assistance service offered through artificial intelligence (AI) systems on this website is for guidance purposes only and cannot be considered in any case as legal, technical, or professional advice. Although reasonable measures have been implemented to ensure the reliability of the information provided by the AI, this technology may generate inaccurate or incorrect responses due to inherent limitations in its functionality and updates.

The company assumes no responsibility for errors, omissions, or inaccuracies that may arise from the use of AI. Responses generated by AI do not constitute a valid basis for making decisions with legal or contractual effects, and users are responsible for verifying the information provided before taking any action.

Any legal consultation that users wish to make must be processed exclusively through the channels available on this website or via email at paralegalylegal@paralegalylegal.com. Consequently, the company will not be responsible, under any circumstances, for direct, indirect, incidental, consequential, or any other types of damages that may arise from the use of AI, including but not limited to, financial losses, reputational damage, or harm to third-party rights.